Terms and Conditions.

Kids

No kids allowed below 12. Kids above 12 need to be accompanied by an adult.

Dog/Cat Allergy

We have 3 friendly dogs and 1 lovely cat. If you have an issue, allergy or phobia with cats and dogs, you may need to reconsider your visit.

Safety

We are located in a jungle, please be responsible for your own safety.

Don’t be late!

Guests who come with own transportation are advised to arrive at the meeting point 15 minutes earlier. Lateness will cause to cutting short of treatment time but still paying in full.

Date / Time changes or Cancellation

Please notify us 24 hours before any date or time changes or cancellation, failing of such shall subject to 50% compensation charges based on the treatment price booked.

If you book from outside Langkawi AND have a hotel outside Rumah Holistic!

Please inform us through email/phone call upon checking in to your hotel. This is just to prevent guests from cancelling their trip at the eleventh hour and failing to inform us.

20% Non-refundable Deposit

For spa and massage treatments, we need a non-refundable deposit paid through Paypal or Maybank ATM. You will receive an email to advise you of how much the deposit is once you have submitted the booking. Your booking will only be confirmed after we have received the deposit. Please pay the balance in cash when you come for your treatment. WE DO NOT HAVE CREDIT CARD FACILITIES in Rumah Holistic.
*Maybank ATM is a local Malaysian bank and you can transfer money using the ATM

Please bring CASH to pay the balance!

For courses and retreats booking, 20% of non-refundable deposit is required. Please pay the balance in cash upon arrival.

No choosing of therapist based on gender

Choosing therapist based on gender preference is not encouraged, as we are all professionally trained.
What you see on the About Us page are what we have. In the event of any therapist that you requested is not available, we will notify you for a replacement the best time we could reach you.

Medical Condition

Please inform us of any medical conditions or injuries, allergies or phobias. We are not physiotherapists nor chiropractors, we cannot treat the above problems.

One massage room only

We only have one room for spa services and massage. Serving two people at a time side by side (see picture on home page), we DO NOT have a curtain or partition to separate the two beds.
If you really require a separate room, we can let you use our guest room (provided there is no in-house guest staying at the time) but we will charge extra RM50 for the usage of the guest room.

Please brief your friends that are coming together!

We are a nature home spa, not a walk-in street spa. Please brief the person that you are taking along about the uniqueness of Rumah Holistic (basic, simple, rural, secluded, dogs, cats…etc) to avoid mismatch of expectations.